#How to order on moonyao.com?
Step 1. Find your favor item and add to bag or shopping cart.
Step 2. Text your payment contact information & shipping information.
Step 3. Confirm your order information & finish the payment.
Step 4. We’ll arrage the goods & ship it out. And you’ll get a notice email.
Step 5. Enjoy the goods.
#What payment do you accept?
#How can I track my order?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once it’s in transit.
Note: It may take 24-48 hours for your tracking information to reflect details on the UPS, FedEx, or Yanwen sites.
#What if my delivered order is damaged, or wrong package?
We apologize if your item arrived damaged, broken, defective or wrong package.
#How can I change or cancel my moonyao.com order after it has been submitted?
In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.
Changing/Canceling your order: 24 hours to change or cancel your order.
Correct your shipping information: 48 hours to correct your shipping information.
The order can not be changed or canceled, after shipping.
#Why was my order delayed?
We apologize if your order was delayed after shipping.
