FAQ

Step 1. Find your favor item and add to bag or shopping cart.

Step 2. Text your payment contact information & shipping information.

Step 3. Confirm your order information & finish the payment.

Step 4. We’ll arrage the goods & ship it out. And you’ll get a notice email.

Step 5. Enjoy the goods.

You can finish the payment on the product page with Paypal.

If you need help, please contact us.

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once it’s in transit.

Note: It may take 24-48 hours for your tracking information to reflect details on the UPS, FedEx, or Yanwen sites.

We apologize if your item arrived damaged, broken, defective or wrong package.

Please contact us to solve this issue in 7 days.

Here’s our Refund & Return Policy,

https://moonyao.com/products/pages/returns

In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.

Changing/Canceling your order: 24 hours to change or cancel your order.

Correct your shipping information: 48 hours to correct your shipping information.

The order can not be changed or canceled, after shipping.

We apologize if your order was delayed after shipping.

If you need assistance with this issue please contact us. We’ll follow up the shipment for you.

Thank you for your patience.

Here’s the returns & refund policy, please check the below link,

https://moonyao.com/products/pages/returns